Employee Commitment and Satisfaction

Building Employee Commitment and Satisfaction

Employee commitment is how people in an organisation will behave, as opposed to how they can behave (that is, their capability). Commitment can be detected in how employees relate to each other, and in what they say and feel about the firm. To build commitment and satisfaction, you need to build a spirit and pride in the organisation. This is important, as committed and satisfied employees devote their emotional energy and attention to their firm. They will go the extra mile when so required.

This program is designed to assess the level of commitment and satisfaction, and create an action plan for improvement. A 'Commitment' or 'Satisfaction Index' is created, which can be used to compare divisions internally, evaluate the effectiveness of people initiatives, monitor continuous improvement, and may also be used to compare with other organisations.

Employee commitment is closely aligned with employee satisfaction, and is an important part of any staff retention strategy.

Expected outcomes

An understanding of the issues affecting employee commitment and satisfaction;
Increased employee commitment and satisfaction;
Creation of a 'Staff Commitment and Satisfaction Index' that can be used to:
Monitor the effectiveness of people initiatives within an organisation;
Compare different groups within an organisation;
Set targets for future improvement.
Reduced costs;
Improved customer service;
Reduced staff turnover;
A happier work environment;
Reduced employee/manager conflict.

Workplace Performance

Employee Commitment and Satisfaction

Organisational Capability

Staff Retention

Aligning HR Strategy